Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices describes how e7 Health may use and disclose your Protected Health Information (PHI) to carry out treatment, payment, or health care operations, and for other purposes that are permitted or required by law. It also describes your rights to access and control your Protected Health Information. “Protected Health Information” is information about you, including demographic information that may identify you, and that relates to your past, present, future physical or mental health condition and related health care services. We are required by law to: (i) maintain the privacy of your Protected Health Information; (ii) give you this notice of our legal duties and privacy practices regarding health information about you; and (iii) follow the terms of our notice that is currently in effect.
We reserve the right to change the terms of this notice and to make the new provisions effective for all Protected Health Information that we maintain. Any revisions made to this notice will be immediately posted in our front office lobby area. We will also inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. You may be asked to sign a revised version at the time of your next appointment.
1. Uses and Disclosure of Protected Health Information
The following describes the ways we may use and disclose your Protected Health Information.
Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your Protected Health Information may be provided to a physician to whom you have been referred, to ensure that the physician has the necessary information to diagnose or treat you.
Payment: We may use or disclose your Protected Health Information to obtain payment for your health care services. For example, we may give your health plan information about you so that they will pay for your treatment.
Healthcare Operations: We may use or disclose your Protected Health Information in order to support the business activities of our practice. These uses and disclosures are necessary to ensure that all of our patients receive quality care and to operate and manage our office. For example, we may also share your medical information with our "Business Associates," such as our billing service, that perform administrative services for us. We have a written contract with each of these Business Associates that contains terms requiring them and their subcontractors to protect the confidentiality and security of your Protected Health Information.
Appointment Reminders: We may use and disclose your Protected Health Information to contact you to remind you of your appointment or to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you.
As Required by Law: We may use or disclose your Protected Health Information if state or Federal law requires it, including in the following situations pursuant to applicable laws and regulations: Public Health issues; Communicable Diseases; Health Oversight; Abuse or Neglect; Food and Drug Administration requirements; Legal Proceedings; Law Enforcement; Coroners, Medical Examiners and Funeral Directors; Organ Donation; Threats to Health and Safety; Military Activity and National Security; Workers’ Compensation; and with respect to Inmates. Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Research: We may disclose your Protected Health Information for research when such research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your Protected Health Information. We may also share your Protected Health Information with people preparing to conduct a research project.
Fundraising: Under certain circumstances, we may contact you regarding fundraising efforts. At this time, you will also be provided an option for you to elect not to receive further fundraising communications.
Family Members/Certain Third Parties: You have the right and choice to tell us to share your Protected Health Information with a person who is involved in you medical care or payment for your care, such as your family or a close friend, or in the event of a disaster relief effort. If you are not able to tell us your preference, for example if you are unconscious, we may share your information if we believe it is in your best interest.
2. Uses and Disclosures Where Authorization is Required
Psychotherapy Notes: Unless otherwise required by law, most disclosures of psychotherapy notes (if recorded by us) will require your authorization.
Sale of Protected Health Information: Other than the transition provisions in 45 C.F.R. 164.532, we will obtain your authorization for any disclosure of your Protected Health Information for sale. Such authorization will state whether the disclosure will result in remuneration.
Marketing: Except in limited situations permitted under 45 C.F.R. 164.508(a)(3), we will obtain your authorization for any use or disclosure of your Protected Health Information for marketing purposes. Such authorization will state whether remuneration was involved.
Other Permitted and Required Uses and Disclosures: Other disclosures not described in this notice will be made only with your individual written authorization, unless required by law. You may revoke such authorization, at any time, in writing to our Privacy Officer identified below, except to the extent we have taken an action in reliance on the use or disclosure indicated in the authorization.
3. Notice to Patients Regarding the Destruction of Health Care Records
In accordance with Nevada law, e7 Health hereby advises all patients of our company’s commitment to comply with Nevada law regarding the destruction of health care records as follows:
- The health care records of a person who is less than 23 years of age may not be destroyed; and
- The health care records of a person who has attained the age of 23 years may be destroyed for those records which have been retained for at least 5 years or for any longer period provided by federal law; and
- Except as otherwise provided in subsection 7 of NRS 629.051 and unless a longer period is provided by federal law or pursuant to your insurance plan, the health care records of a patient who is 23 years of age or older may be destroyed after 5 years pursuant to subsection 1 of NRS 629.051.
Please be advised your medical records may be requested from our company by filing a “Medical Records Release Form” located in the front office. We will process the request in a reasonable period of time (not to exceed 1-2 weeks) and reserve the right to charge $0.60 per page for filing such request.
4. Your Rights
The following is a statement of your rights with respect to your Protected Health Information.
You have the right to inspect, access and request a copy of your Protected Health Information: You have the right to inspect, access and request a copy of your Protected Health Information, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, civil, criminal, or administrative action or proceeding, and Protected Health Information that is now subject to law that prohibits access to Protected Health Information. You may elect to receive your Protected Health Information in whichever requested form you choose. For example, you may receive your Protected Health Information by an electronic format, by mail, by email or request a hard copy. If you elect to receive your Protected Health Information electronically, we will provide your Protected Health Information in a readily producible format. Please note, if you wish to have your Protected Health Information by email, we may use an encrypted email to avoid risks associated with unencrypted emails, such as viruses or theft. You have the right to request an unencrypted email, but you must understand and agree to accept the risks associated with unencrypted emails. You have the right to request your Protected Health Information be transmitted to a third party. All requests must be submitted in writing to our Privacy Officer and will be timely processed from the date received in accordance with law. We reserve the right to charge $0.60 per page for a hard copy of your information and a reasonable cost for copies of X-ray photographs and other healthcare records produced by similar processes.
You have the right to request a restriction of your Protected Health Information: This means you may ask us not to use or disclose any part of your Protected Health Information for the purposes of treatment, payment or healthcare operations. Your request must state the specific restriction requested and to whom you want the restriction to apply. Your physician is not required to agree to a restriction that you may request. If the physician believes it is in your best interest to permit use and disclosure of your Protected Health Information, your Protected Health Information will not be restricted. You then have the right to use another healthcare professional. In addition, e7 Health may decide to deny access to medical records in limited circumstances. Please contact our Privacy Officer for further details.
You have a right to be told of a breach: We will timely notify you in writing following any breach of your unsecured Protected Health Information, as required by law.
You have the right to restrict certain health plan disclosures: You have the right to restrict certain disclosure of your Protected Health Information to a health plan with respect to payment of health care items or services for which you have paid out-of pocket and in full for a health care item or service, unless required by law. All requests for restrictions must be submitted in writing to our Privacy Officer and will be timely processed from the date received in accordance with law.
You have the right to request to receive confidential communication from us by alternative means or at an alternative location: All requests to receive confidential communications by alternative means or at an alternate location must be authorized by you in writing. Your request will be timely processed from the date received in accordance with law.
You have the right to obtain a paper copy of this notice from us: You may request a paper copy of this notice on or after the effective date of this notice revision, even if you have agreed to this notice alternatively, i.e., electronically.
You have the right to have your physician amend your Protected Health Information: If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.
You have the right to receive an accounting of certain disclosures we have made, if any, of your Protected Health Information: You have the right to an accounting of disclosures except for those related to treatment, payment and healthcare operations, and certain other disclosures (such as any you asked us to make).
You may complain to us and to the Secretary of Health and Human Services if you believe your privacy rights have been violated by our office. You may file a complaint to the U.S. Department of Health and Human Services Office for Civil Rights. Complaints may be in writing, either electronically via the OCR Complaint Portal, or on paper by mail, fax, or e-mail; please see the following contact information:
Email: OCRComplaint @hhs.gov
Region IX - San Francisco (American Samoa, Arizona, California, Guam, Hawaii, Nevada)
Michael Leoz, Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
90 7th Street, Suite 4-100
San Francisco, CA 94103
Voice Phone (800) 368-1019
FAX (415) 437-8329
TDD (800) 537-7697
To file a written complaint to our office, please see the following contact information:
Attention: HIPAA Privacy Officer
500 East Windmill Lane, Suite 155
Las Vegas, NV 89123
We will not retaliate against you for filing a complaint.
This notice was published and is effective on January 12, 2017.
For further information about matters covered by this notice or if you have any objections to this notice, you may ask to speak with our HIPAA Privacy Officer.
Always pleasant staff at the front desk and the medical folks are professional and courteousRead More
Courteous, efficient and the MA assisting me was kind and patient to his learner that was shadowing him.Read More
Quick, easy and very professionalRead More
Personable, friendly, quick. I had an appointment.Read More
The staff an nurses were very polite and informative about my shots I was getting. I recommend this place to everyone. Again thank u .Read More
Dealt with them once, and never again. Bad attitude, bad customer service. Some people just can’t get the simplest thing of running a business...Read More
1)I was scheduled for a two step tb test and up to that point they were great, reminded me of my upcoming appointment and everything. They took theRead More
I went to get vaccinated before my overseas trip. They are not cheap if you don't have insurance but well worth the visit. The staff is friendly...Read More
I came in to have blood drawn. The location is clean. The staff is very intelligent and helps you right away. My nurse was Alison. She drew two...Read More
I don’t write reviews, with that being said, Karen (phlebotomist) deserves all the praise in the world. Not only was she patient with me, she...Read More
Very fast and confidently.Read More
I really like the online portal e7 has so I can view documents and upcoming appointments. I've never spent over an hour at the Rainbow location...Read More
WONDERFUL EXPERIENCE, THE STAFF IS VERY NICE AND PROFESSIONALRead More
LOVE this place!! Upon getting a flu shot, I received amazing customer service and was in and out within 10-15 minutes!! They were very informativeRead More
Great experience!! Quick and easy process!! Received a flu shot and was in and out within 10 minutes or less!! Staff was so friendly and caring...Read More
QUICK EFFICIENT. FRIENDLY. PROFESSIONAL. .FROM. BEGINNING TO THE END. THANKZ. FOR THE SERVICE. .Read More
Quick and friendly staff. Very professional and efficient!Read More
Very courteous, professional, friendly and efficientRead More
Well-organized, fast service, staffs are very helpful !Read More
Everyone was very friendly and the customer service was impeccable!! Their professionalism and warm inviting environment made me feel comfortable..Read More
Super quick and easy process! They let you fill out paperwork before the appointment to expedite the appointment. So smart. They were also very...Read More
Staff was friendly, especially Melissa at the front desk and Lindy who handled most of my appointment (the blood work, etc.). The process was easy.Read More
Quick, friendly and professional - I didn't even have an appointment and was in and out in about 1/2 hour - got my results the following day...Read More
Great staff. Everyone was knowledgeable and friendly. I highly recommend e7 Health.Read More
E7 Health when I got to have a TB Test done for my other job I go there all the employees are friendly and polite there facilities are cleanRead More
Very professional, knowledgeable, and kind employees!!!Read More
Quick service and friendly staff.....Read More
My experience with E7 was fantastic and I highly recommend them. The clinic was clean, and the staff was very professional and curtious.Read More
Very fast and simple to register as a patient on line and make appointments. I was able to make a same day appointment and even change it to an...Read More
Pleasant, timely, and efficient. The travel doctor I talked to was helpful and dedicated to prepairing me for my trip. I'd highly recommend this...Read More
I went in for an employer-mandated drug test, and was impressed by this site...I was served with alacrity, and the process was seamless. If I ever.Read More
They staff and Doctors at so professional. They are very welcoming answer all your questions.Read More
Great place to go for vaccinations if you are uninsured!!! Quick and friendly service!!!Read More
I set my account up online which sped things up quite a bit when I came in. There wasn't much of a wait. Everyone was very professional and polite.Read More
Outstanding doctors office. The staff are cordial and treat patients like customers (as opposed to inconveniences, which I have experienced...Read More
Very friendly and professional staffRead More
Easy and quick experience. Staff were all very friendly!Read More
If you are in need of flushots, vaccinations etc. for work or travel this place has friendly employees and almost no wait times.Read More
Great customer service and timelyRead More
Very secure, place is super clean and fast serviceRead More
Definitely recommend this place. Fast service and efficiency. Excellent environment very clean. Affordable prices. Very friendly work team.Read More
This is my 2nd time coming here and I've always had a good experience. The staff is very courteous and friendly and the service was fast and easy..Read More
Very quick service and pleasant staffRead More
Completely incompetent staff. Spoke to an agent on the phone about making a vaccination appointment for my daughter and specified her age on the...Read More
Friendly and FastRead More
Friendly service and minimal wait time! Definitely, recommend!Read More
The services at e7 Health are excellent from scheduling an appointment to the office visits.Read More
After accepting a teaching job, I needed. TB rest. I walked in and was greeted right away. I was directed to fill out the form which was easy and..Read More
I have been here 3 times already, going through TB tests and a physical, and I have never been more impressed with both speed and quality of...Read More
They we're very friendly and professional. They also squeezed me in for a physical without an appointment. I was in from out of town so I really...Read More
The staff was very nice. Ms Sidney was wonderful. She explained the process effectively and efficiently.Read More
I had a great experience here. Easy appointment booking, was taken right on time. Everyone was extremely friendly, and all of the options were...Read More
Stuff was very knowledgeable and kind. I reccommend this location, every experience I had here was a good one.Read More
Loved it!Read More
Pain free intake process. I called and was able to make a next day morning appointment. The paperwork was emailed to me so it was filled out...Read More
There’s a variety of services, the receptionist is helpful and welcoming, and the prices of the services are affordable. I went in for a tb test.Read More
Very professional and conscientiousRead More
I love everything e7 health I recommend for everybodyRead More
Friendly staff and efficient service; Elizabeth at Horizon Ridge location, Henderson, was awesome!Read More
Awesome place! Good people, Great service!Read More
I love this place. They have locations all over. Very friendly and courteous staff, always professional wearing a smile. Fast, convenient, modern..Read More
Walk in clinic for basic exams, labs, vaccines (travel and routine). The staff at e7 Health are very friendly and kind, they do their best to get..Read More
My wife needed a second immigration medical exam for her green card application. We had already waited more than a year for an interview and were..Read More
Excellent customer service with a friendly smile. Well done!Read More
Fast friendly serviceRead More
They wanted to charge me almost 700 dollars for the Medical study for immigration, $299 just for the medical check. I told them I had my vaccines..Read More
Wonderful staffRead More
Went to the N. Rainbow location and service was great. They were friendly and got an appointment for same day. The staff was fast and efficient in.Read More
The staff was friendly and my consultation and vaccination was quick and easy.Read More
I was able to call and get an appointment the same day. I was quickly able to get my TB test for my employer.Read More
Very professional staff....informative, great jobRead More
Very easy to set up an appointment. Very friendly and knowledgeable staff to answer questions.Read More
The staff simply relayed what was on the CDC website, tried to sell me bug spray and charged me for a $59 office visit to find out their vaccine...Read More
I love this place..Very fast and efficient! Easy to get in and get out!Read More
You will wait over 3 hours if you dont have appoitment. Employees are nice inside.Read More
Very professional, and seemed to care about the customer. Great office, with minimal wait.Read More
Great friendly and fast service. The PA was very patient, kind, and informative.Read More
Quick and comprehensiveRead More
Excellent service! The staff were all nice and cared for their clients. Thank you.Read More
Everything wad organized. The stsff were fantastic and knowledgeable. I felt very comfortable.Read More
The staff was great. I was offered a water while I waited. The wait time was minimal and they went over every shot with me.Read More
Came here for vaccinations for travel. Convenient, fast, listened to my concerns and addressed all of them.Read More
I like the fact that everyone I met was nice and for all the times I needed to go everyone was helpful. The wait time was also, pretty fast during.Read More
Went to the center for a flu shot and PPD for school. The shots were administered quick and needling technique was great. The PPD reading was done.Read More
When I called in for information about the medical exam and vaccine record I needed for USCIS, the person that talked to me was very pushy about...Read More
They were able adjust the schedule so that our whole family could come in together. Extremely knowledgeable staff...will definitely be back!Read More
Courteous and quickRead More
Friendly and quick! I highly recommend this office.Read More
I was the first into the clinic last week, delighted to be met with smiling assistants and compassionate nurses. You were knowledgeable,kind and...Read More
Professional, knowledgeable, friendly, on time, and clean facilities.Read More
Excelent servicesRead More
Amazing! Had to get testing for work and instead of being slow and expensive like other places, they got me in the same afternoon and were...Read More
This place is great and handles anything related to shots, physicals for jobs, school..., but they should be opened Saturdays too. $29 for a B12...Read More